| Frequently Asked Questions |
| What are the age requirements in order to make a reservation? |
You must be a minimum of 21 years of age to make a room reservation. |
| Is a deposit required for reservations? |
Yes. A deposit of 1 night stay plus tax is required at the time of booking. |
| What is the cancellation policy? |
Cancellations made less than 72 hours prior to date of arrival will forfeit the entire amount of the deposit. |
| What credit cards will be accepted? |
We accept all major credit cards. (Visa, Mastercard, Discover, & American Express) |
| Is your facility pet friendly? |
Only service animals are allowed in the hotel. Contact guest services for pet friendly options or local kennel facilities. |
| Are handicap accessible rooms available? |
We offer handicap accessible rooms on the lobby level. Please contact guest services for more information. |
| What is the time zone for Santa Claus, Indiana? |
Santa Claus is located in the Central time zone. |
| What time is check-in? |
Check-in time begins at 3:00 p.m. (CST). |
| What time is check-out? |
Check-out time is at 11:00 a.m. (CST). |
| What are the hours of operation for the indoor & outdoor pool? |
The pool is open daily from 8:00 a.m. to 10:00 p.m. (CST). |
| Are towels provided for guests in the pool area? |
Yes, Santa's Lodge provides towels for our hotel guests only. You may wish to bring a beach towel or coverup as we ask that pool towels remain in the pool area. |
| Are gift certificates available for purchase? |
Yes, Santa's Lodge & St. Nick's Restaurant offer gift certificates. Please contact guest services for more information. |
| Can gift certificate expiration dates be extended? |
We do not extend the expiration date of gift certificates for Santa's Lodge or St. Nick's Restaurant. |
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